Quality Statement

Professional Translators: The company works exclusively with qualified, experienced, professional translators who have passed linguistic tests and meet strict selection criteria. This ensures all work is done to a high standard.

Continuous Improvement: Idiomatic Canada has an ongoing review of its recruitment criteria and provides continuous training for its team on processes, systems, and programs. This commitment to continuous improvement aims to maintain high quality and customer satisfaction.

Ethical and Audited Processes: The company follows a formalized internal team ethics procedure that allows staff to raise ethical concerns, which are reviewed according to ISO standards. These processes are subject to annual external internal audits to ensure compliance.

Customer Feedback and Complaints: Customer satisfaction is a priority, as evidenced by an invitation for feedback on all completed files. The company also has a formalized customer complaints procedure to address any issues.

Internal Communication: There is a policy in place to ensure all staff are kept informed about quality and translation processes, promoting consistency and a shared understanding of standards.